Refund policy

We offer a 3-day return and exchange policy, starting from the date your order is delivered.
For eligible regular-price items, if a return is approved, the refund will be provided in cash OR online upon receipt and inspection of the returned item.
Sale and discounted items are not eligible for refunds. Sale items can only be exchanged within 3 days of delivery, subject to availability.
For returns or exchanges, the customer is responsible for sending the item back to Zumal. After dispatching the parcel, please share the courier name and tracking/parcel number with us on WhatsApp at 0348-0291871.
The free delivery offered on the original order does not apply to subsequent returns or exchanges. Any additional courier or delivery charges for a return or exchange will be the customer's responsibility.
Please contact us before sending any parcel back. Items sent without prior approval may not be accepted.
Conditions
Items must be:
* Unworn and unused
* Unwashed
* Unaltered
* With original tags attached
* In original packaging
Items returned after 3 days or not meeting these conditions will not be accepted.
Damaged or Incorrect Items
Please contact us immediately after receiving your order if you receive a damaged, defective, or incorrect item. Please provide clear photos/videos so we can review and resolve the issue.
Contact Us 
WhatsApp/Call: 0348-0291871
Email: zumalimagination@gmail.com